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Conference Proceedings
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Friday, November 5 • 10:00am - 10:50am
The Plot Thickens: Writing the Next Chapter for Access Services

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If the pandemic were a book, everyone would skip ahead to the last chapter to see how it ends. Instead, each person is doing their best to manage the frequently changing environment while simultaneously trying to plan for a “new normal.”  This session will provide an overview of how one academic library has handled the many plot twists and what this unusual year has taught them about themselves, their services, and their patrons.  The presenters will describe how the pandemic flattened barriers around library staff roles, led to improved communication and collaboration, and fostered new connections among access services, e-resources, and reference services.  These changes can provide opportunities for future planning (and hopes for a happy ending) even with so much uncertainty.  Attendees will have the opportunity to share their experiences and brainstorm ideas to take back to their own libraries.

avatar for Anna Hulseberg

Anna Hulseberg

Electronic Resources Librarian, Gustavus Adolphus College
Anna Hulseberg is a librarian at Gustavus Adolphus College, with responsibilities in reference and instruction, collection development, and e-resources management. She also teaches a partial-credit reading workshop course, in which students read and discuss books and reflect on the... Read More →
avatar for Michelle Twait

Michelle Twait

Reference Coordinator & Department Chair, Gustavus Adolphus College
Michelle Twait is the Reference Coordinator and also currently serves as the department chair for the Library at Gustavus Adolphus College, St. Peter, Minnesota. She obtained her M.S. in L.I.S. from the University of Illinois at Urbana-Champaign and her M.A. in Educational Psychology... Read More →

Leah Zacate

Information Desk and Assets Specialist, Gustavus Adolphus College

Friday November 5, 2021 10:00am - 10:50am CDT