The presentation features the results of a library survey sent to all international students at Northwest Missouri State University. The purpose of the qualitative research was to explore this question: How can open-ended user experience survey responses impact future library services and outreach? The session covers internal development of open-ended questions for a qualitative user survey, and collaborative work with a campus partner for distribution and analysis of the survey. Attendees will actively participate in using a thematic coding method of evaluating and interpreting a sample of the results.
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